I like eating in various restaurants. Almost all of them are quite nice and helpful. Two are not, and I kinda wonder what to do about it or if I should do anything about it.
The local Krystal franchise is owned by a single company; they manage, staff and such all of the said Krystals in the city. They are very poorly run. The stores are often messy. A Krystal comes with diced onions, mustard, and a pickle slice; over 3/4 of the time, there will be the barest attempts at place these on the burger. I might get a daub of mustard about the size of your pinky nail, and about that much onion, or nothing at all. Asking for added ketchup gets me about the same amount.
I've eaten at every Krystal in the city save one and they're all the same which says to me they're being trained to do it that way. Would this make logical sense?
Sometimes I'll get the normal proportions, but usually not. I've eaten at several Krystals outside the city, multiple times, and they are all without an exception much better. Their wait staff smiles, they put the normal amount of condiments on the food, the stores are as clean and nice as you'd expect a fast food place to be. They might get a little messy if there's a lot of business, but you'd expect that.
Buffalo Wild Wings. Man, I love the food. The quality of the food is not an issue here, it's entirely the service. I usually go before the dinner rush. There will be five or six servers of various ages standing around by the drinks area. The hostess podium will either not be manned, or the person doing it will find a table as if she's being taken in for a root canal.
If it's not manned, the servers standing around will watch me watching them or looking for a hostess until one of them breaks from the pack. I'll never see her or him again, but be given another server. More often than not the servers will stand up front and simply not move. More than once I've simply gone up to get my own tea and ice from the staff area because it's obvious they won't budge. Other than bringing the food promptly - which they will do; I've never had cold or old food - they're terrible staff. I have never seen a person with a managers badge/uniform/whatever make an appearance. Ever.
This has gone on for so many times with different servers that all I can think of is that everyone except the kitchen staff there needs to be fired, so that the incoming staff will not learn bad habits from them.
This past weekend I went to a BWW in Tennessee and it was a totally different experience. They were more crowded than mine normally is; the hostess seated us promptly and with a smile, the server was right there with drink refills and getting the check out to us, etc.
So, should I do anything? I'd thought about writing to the parent companies, or finding out who the regional/divisional managers are and writing to them about this stuff. Does anyone think that would do any good?